Privacy Policy
Thank you for visiting Machinesandparts.com.
With great consideration, we respect your privacy and will protect your personal information. To learn more, please read the below Privacy Policy. The Privacy Policy written below explains how we collect, use and secure your personal information. Additionally, this Privacy Policy also explains your rights regarding collection, use and disclosure of your personal information. By visiting the Site directly or through other sources, you agree and accept the practices stated in this Policy. This privacy policy is applicable to visits associated with the Site. However, this privacy policy is not applicable to any form of offline acquisition of your personal information. We will not take responsibility for any privacy or content activity on other websites, including those that are linked to and from the Site.
(1) Collection and Usage of Information
We collect information from you in several different methods on Machinesandparts.com. The purpose of collecting personal information is to provide a meaningful, personalized and enjoyable experience. For instance, your personal information may be used to search the site faster by recognizing your favorite products or pages. This means that you do not have to enter the same information more than once. As you will be able to find information, products, and services swiftly, the content relevance is optimized to your needs.
Although we collect your information through online and on-site most of the time, we may also collect information offline in the event of receiving fax and phone calls. When we receive enquiry from phone calls, we will request for information which is needed to answer questions or to place orders. As we need to record information such as order details and shipping address, we will input it into our database through SSL encryption. However, please note that this Privacy Policy only applies to online collection of information.
During several sources and instances, the Site may permit you to enter your email address. Your email address will allow us to fulfil your request to inform you of new products, brands or any other updates. Some of the ways to obtain your email address may include the registration for email newsletters and special offers. In addition, we may also perform campaign marketing such as limited time sales, and you may receive our email newsletter and special offers.
Before you are able to use the Site, an online registration form must be completed and submitted successfully. When registering, you will be asked to provide us your personal particulars, which may include but not limited to your name, phone number, email address(es), shipping and billing address(es), and credit card number. If you have elected to use other payment methods such as PayPal, you will be prompted to log into PayPal to complete the payment through PayPal’s payment system. However, we will not responsible for the content and privacy information entered in PayPal.
Once we receive the above particulars for credit payment, this information will solely be used to facilitate the credit card transaction. The only reason that we may store your particulars is only to facilitate your future entries so that you do not have to enter the same information more than once. Additionally, we may also ask you for your country of residence, gender and/or your organization’s country of operation. With that information, we can comply with applicable laws and regulations. These types of personal particulars are used for billing purposes, fulfilling of your orders, and for communicating with you about your order(s) and the Sites, as well as for internal marketing purposes. If a problem is encountered when processing your order, we may contact you by using your personal information.
Like many other sites, the Site utilizes cookies and web beacons to fasten your navigation of the Site, track your Site usage and enhance your site experience. Cookies are small browser information stored in your computer’s hard drive. Initially, most internet browsers are automatically set to accept and store cookies. If you do not wish to keep the cookies, you can alter your browser settings to reject cookies from web sites or to remove cookies from your hard drive, but if you do, you may not be able to access some parts of the Site. In order to optimize your shopping experience, we need to use cookies to enable you to choose products, place them in our online shopping cart, and to purchase those products in the cart. If this action is performed, we will keep a record of your browsing and purchasing activity. We do not/cannot use cookies to intrude your computer’s hard drive to gather confidential information or data. Furthermore, the Site cookies are NOT any sort of spyware which collects your confidential information without your permission.
In our Site, web beacons are used to assist in delivering cookies and inform us how many times a web page the Site has been viewed. Web beacons may come in various forms such as any electronic image on the Site, including ad banner, video and text links. In addition, third-party web advertising and marketing companies may be used to help to advertise ads on our behalf or to modify site content to users. These companies may make use of cookies and web beacons to determine advertising effectiveness. Any information collected by third parties via cookies and web beacons is not connected to any personal information gathered by the Site. Some examples of third parties websites may include YouTube and Facebook.
As the Site server automatically recognizes the Internet URL from which the source access the Site. We may also log your Internet protocol (IP) address, Internet service provider, as well as date/time stamp for the purpose of order verification, system administration, internal marketing such as data analysis, and system troubleshooting purposes.
We take high consideration for minors; hence we do not deliberately collect personal particulars from children under age of 13. On the site, you are represented and warranted that you are 18 years of age and above in order to use the Site independently, otherwise users below age of 18 will require the supervision of a parent or guardian. In the event that you are under the age of 18, please do not submit any personal information including age and gender to us, unless you rely on the assistance of a parent or guardian.
You are presented an option to submit a product comment. If you submit a product comment, we may ask you to log in, or submit details of your email addresses and geographic location. After you submit a product review, other visitors will be able to see your geographical location, but not your email address. Therefore, your email address will be kept private. If other visitors on the Site utilized any identifiable information submitted by you, we are not responsible for any action that other users may perform with your identifiable information which you choose to include and submit in your comment. In order to create an ideal community, you are advised to post only helpful reviews related to the product without disclosing any of your private information.
(2) Disclosure and Usage of Information
Your personal information are used for order processing and customer support. We may also use your information to perform Site improvements and carry out studies to determine visitor’s behavior. In addition, we may also share your information to our affiliates to provide better marketing services which may include product recommendations that are relevant to you.
As we wish to provide you with excellent customer service, we will use your personal information to contact you regarding your orders and deliveries. We may also send you emails with may include confirmation mails and newsletters (only if you sign up for it). In the email, we will provide an option to unsubscribe from newsletters and special promotional offers. As we have to communicate with you about your orders, you are not allowed to opt out of receiving emails which are related to your orders.
We do not sell, trade, rent, license or otherwise reveal your personal or financial information to any party other than affiliates under Machinesandparts.com, Passfy Pte Ltd’s control. Some exceptions include contractors that help us manage our contents and catalog, as well as assist in internet marketing and retailing. The purpose of revealing this information to these service providers is to facilitate them to perform their service. An example may include revealing of shipping address to third parties in order to successfully deliver your product. We provide shippers with identifiable information such as your name, email, shipping address, and phone number.
Likewise, in order to assist you in buying products and deliver customer service, we must provide your credit card number to financial-services operators such as payment gate (credit-card) processors and issuers. When your credit card information is submitted for authorization, sophisticated and secured data encryption is employed to protect your information. We also may disclose your information to law enforcers conducting investigations. Official requests may include summons, court order or otherwise stated by law. In addition, we also disclose your information when it is necessary to protect our legal rights, or during prosecution of our Terms of conditions or other agreements, or to protect ourselves or others. We may also provide your information to third parties such as SEO and internet marketing parties. Information including your name and city may also be revealed publicly for announcement of contest or sweepstakes results.
The Site incorporates electronic and physical procedures to safeguard the confidentiality and privacy of your personal information, including Secure Sockets Layer (SSL) for all financial transactions through the Site. Accessibility to your information is absolutely restricted. Only certain parties who need access to your personal information to carry out a specific job will gain controlled access.
While we utilize industry-standard security procedures and precautions to protect your information, we cannot guarantee 100% security. Realistically, full security does not exist in any online or offline service providers. If you wish to edit or update your personal particulars, you may contact our Support Team or simply edit through the functions provided in account management panel. However, please do note that we will never ask for your credit card number or other sensitive information through email.
As we need to update our policy from time to time to keep you informed of how we gather, preserve, handle, disclose and protect information received, we encourage you to review this Privacy Policy regularly and be well informed of the latest updates. Should you have any questions regarding to our Privacy Policy, please do not hesitate to contact our Support Team or email to [email protected], as our staff will be glad to assist you. Thank you for your support.
